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Delivery Information

UK DELIVERY OVERVIEW 

We currently use the services of Royal Mail and DPD to deliver your orders across the UK. 

We do our very best to ensure that all orders that are received before 2 pm Monday to Friday are picked, packed, and dispatched the same day. 

We always ensure we charge a very fair fee for delivery and often subsidise much of the costs associated with delivery to the UK and beyond. 

We charge a flat-rate fee of £3.99 for UK delivery on orders below £45 however the cost to Hunter & Gather can in fact be 4-5x this depending on the destination of delivery. 

INTERNATIONAL DELIVERY OVERVIEW 

Due to the disruption caused by the transition of the UK leaving the EU, our parcel couriers have suspended their services from the UK to Europe for the foreseeable future. 

As such we are unfortunately unable to process any orders for our international customers including the Republic of Ireland. 

We know how disappointing this is and we hope the situation is resolved as soon as possible. We do have some incredible stockists in Europe that might be able to help you in the meantime.   

Simply Keto - Germany

Nuzboz - Czech Republic

Ketofit - Netherlands

KetoKeto - Poland

Macado - Belgium

Comeconketo - Spain

Nic's Keto Clinic - Cyprus

We also have a presence across the European Amazon Marketplaces if you are an Amazon shopper 🛒 

Thank you for your continued support and understanding during this very challenging time for all…

GUARANTEES 

Unfortunately, no delivery service has any guarantees in place regarding their delivery services and the quoted timeframe 🙈. UK DELIVERY. If you're within the UK (including Northern Ireland and Highlands), delivery is free with a minimum spend of £45 (after any discounts are applied).

We use the following services; Order below 2kg as a default, the service we use is Royal Mail 48® tracked service. 

Over 2kg as a default, the service we use is DPD standard delivery which takes between 3 - 5 working days. 

If you wish to have next-day delivery please use Premium Delivery (DPD) Monday - Saturday. All orders must be placed before 2 pm ( Mon - Fri) costing £5.99 

MORE INFORMATION ON ORDERS, DELIVERY & RETURNS

My order is getting sent to the wrong address, what do I do?

Can I get a full refund or replacement if my order is damaged?

How can I track my order?

Where is my delivery?

What is your Returns policy?

Do you offer free shipping?

Can I collect my order?

Should I Order from your Website or on Amazon?

Is my payment 100% secure?

Can I collect my order?

My order has not arrived as expected - damaged, missing or wrong items!